SCOTT launches a new comprehensive service

SCOTT Spain has just launched a new comprehensive system to improve the conditions of their customers. It combines customer service and technical service to ensure the satisfaction of SCOTT users before, during, and after their purchase.

New comprehensive service for SCOTT customers

This new system represents a step forward for the brand in its commitment to offer effective and personalized solutions. The new department is led by Josu Fernández, a passionate about the world of two wheels with over 12 years of experience in sales, customer service, and technical service in different BM Sportech brands. The department includes new faces who join the experience of Miguel Peña and Fran Huerta to complete the team.

"For a bike enthusiast, working for a brand like SCOTT is a unique opportunity. We are confident that all the improvements being implemented will help our customers in their day-to-day and allow them to manage things more efficiently. The entire department is working together to provide the best possible service." - Josu Fernández

With the integration of both services, SCOTT ensures that they have achieved better management of all customer-related aspects, reducing waiting times for issue resolution and ensuring smoother communication with the customer throughout the purchasing process.